FAQ - Question / Answer

Yes, we are authorized retailers of: About Vintage, Alpina, Avel&Men, Briston, Buci, Casio/G-shock, Charlie Paris, Citizen, Cie Bracelet Montre Paris, Echo/Neutra, Formex, Gustave, Kuoe, Lip, Maurice Lacroix, Nivada Grenchen, Orient, SYE, Vulcain and Yema

All our products are new , checked and carefully stored in our shop in Toulouse.

Yes, you can return or exchange an item within 14 days of receiving your order, provided the product is new, unworn, and in its original packaging . Discounted watches cannot be returned or exchanged.
Return shipping costs are the responsibility of the customer.

Please contact us at bonjour@pause-montres.fr to initiate the procedure.

The return address is as follows:
PAUSE watches
23 rue de la Trinité
31000 TOULOUSE

To extend the lifespan of your watch:

• Avoid exposing it to extreme temperatures or prolonged humidity (unless it is specifically designed for diving).
• Clean it regularly with a soft, dry cloth.
• Have your watch serviced every 5 to 8 years by a professional watchmaker.
• For waterproof watches, have the water resistance checked every 2 to 4 years.

Yes, we deliver to many countries around the world.

When you place your order, the available delivery options for your destination will be displayed. Delivery costs and times vary depending on the country.

You benefit from free international delivery for any order over 300 euros.

A fast delivery option (24 to 48 hours) can be selected before the payment phase to receive your watch as quickly as possible.

Delivery times depend on your location and the carrier selected.

In general, for models in stock:
- France: 2 to 5 working days .
- Europe: 3 to 7 working days .
- International: 5 to 15 working days .
You will receive a tracking number to track the status of your order.

For models available to order , delivery times are longer . For more information, please contact us by phone or email (bonjour@pause-montres.fr).

All the watches we offer come with a manufacturer's warranty, with a minimum of 2 years , extending up to 5 years for certain in-house models (particularly from Yema).

The warranty covers manufacturing defects, but excludes normal wear and tear, damage caused by improper use or unauthorized interventions.

You can initiate a customer service procedure by contacting us directly at the email address: bonjour@pause-montres.fr, or at the store at 23 rue de la Trinité, 31000 TOULOUSE.

We accept several secure payment methods, including:

• Bank card (Visa, Mastercard, American Express).
• PayPal.
• Payment in installments (with PayPal and Younited Pay).

Transactions are fully secured using an SSL encryption protocol.

For installment payments, PayPal offers 4x with no fees . As for Younited Pay , you can choose between 10, 12, or 24 installments .

Yes, we regularly offer limited edition models, or certain special editions. Being able to let you try these slightly rarer models is an integral part of our mission.

These watches are often available in very limited quantities , so don't hesitate to subscribe to our newsletter and social media channels to stay up to date.

Of course! The PAUSE team is at your disposal to guide you in your choice.

You can contact us via:
- Email: bonjour@pause-montres.fr
- Telephone: 09 79 34 68 81
- Online chat: Available during opening hours.
- The shop: directly at 23 rue de la Trinité, 31000 TOULOUSE