FAQ - Question / Answer

Yes, we are authorized retailers of: About Vintage, Alpina, Avel&Men, Briston, Buci, Casio/G-shock, Charlie Paris, Citizen, Cie Bracelet Montre Paris, Echo/Neutra, Formex, Gustave, Kuoe, Lip, Maurice Lacroix, Nivada Grenchen, Orient, SYE, Vulcain and Yema

All our products are new , checked and carefully stored in our shop in Toulouse.

Yes. For any purchase made remotely, you have a fourteen-day period from the receipt of your order to exercise your right of withdrawal.

This right also applies to promotional, sale, used, or pre-ordered products, with the exception of legal exemptions applicable to personalized products.

You may carefully try on the watch to assess its features. However, a depreciation may be applied if it shows signs of wear or handling beyond a simple try-on.

Direct return costs remain your responsibility, except when the return is due to a defective product, non-conformity, damage before delivery, or an error attributable to PAUSE.

To exercise your right of withdrawal, use the "Cancel contract here" feature or contact us at bonjour@pause-montres.fr.

To extend the lifespan of your watch:

• Avoid exposing it to extreme temperatures or prolonged humidity (unless it is specifically designed for diving).
• Clean it regularly with a soft, dry cloth.
• Have your watch serviced every 5 to 8 years by a professional watchmaker.
• For waterproof watches, have the water resistance checked every 2 to 4 years.

Yes, we deliver to many countries worldwide.

When you place your order, the available delivery options for your destination will be displayed. Shipping costs and delivery times vary by country.

You benefit from free international shipping from €300 for the European Union. For countries outside the European Union, any order over €600. For countries outside the European Union, customs fees may apply.

A fast delivery option (24 to 48 hours) can be selected before the payment phase to receive your watch as quickly as possible.

Delivery times depend on your location and the carrier selected.

In general, for models in stock:
- France: 2 to 5 working days .
- Europe: 3 to 7 working days .
- International: 5 to 15 working days .
You will receive a tracking number to track the status of your order.

For models available to order , delivery times are longer . For more information, please contact us by phone or email (bonjour@pause-montres.fr).

All the watches we offer come with a manufacturer's warranty, with a minimum of 2 years , extending up to 5 years for certain in-house models (particularly from Yema).

The warranty covers manufacturing defects, but excludes normal wear and tear, damage caused by improper use or unauthorized interventions.

You can initiate a customer service procedure by contacting us directly at the email address: bonjour@pause-montres.fr, or at the store at 23 rue de la Trinité, 31000 TOULOUSE.

We accept several secure payment methods, including:

• Credit card (Visa, Mastercard, American Express).
• PayPal.
• Installment payments (with PayPal and Scalapay).

Transactions are fully secured using an SSL encryption protocol.

Installment payments are currently possible with Scalapay or PayPal.

Yes, we regularly offer limited edition models, or certain special editions. Being able to let you try these slightly rarer models is an integral part of our mission.

These watches are often available in very limited quantities , so don't hesitate to subscribe to our newsletter and social media channels to stay up to date.

Of course! The PAUSE team is at your disposal to guide you in your choice.

You can contact us via:
- Email: bonjour@pause-montres.fr
- Phone: 05 61 72 71 39
- Online chat: Available during opening hours.
- The store: directly at 23 rue de la Trinité, 31000 TOULOUSE